News Post

Customer Engagement Survey

We want to hear from you! 

As we are preparing our application to the Ontario Energy Board (OEB) for an approval of electricity distribution rates in 2023, we’d like to hear what matters to you. It is important to us to understand our customers’ needs and preferences while we plan investment priorities for the coming years that will allow us to continue to deliver safe, reliable and cost-effective electricity. 

We have developed a survey that will provide our low volume customers with the opportunity to share feedback. The survey will be open until November 11, 2021 and customers who complete the survey will be entered into a draw to win one of two Apple iPads. All responses are confidential and will be gathered and analyzed by a third party, Decision Partners. The information will then be put into a report that will be submitted to the OEB. Thank you in advance for helping us plan for the future.  

Please be advised that there will be online maintenance to our survey platform on Saturday, October 16, 2021, between 11:00 am to 3:00 pm.


*click here for contest rules 


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