Milton Hydro provides customers with two quick and easy ways to make payments by credit card (VISA or Mastercard):

Online

  • You will enter the payment information including the account details, credit card information and payment amount.
  • You will also be asked to confirm to pay a convenience fee.
  • Once all the information is entered, click on “Make Payment.”
  • You will be provided with a confirmation number if the transaction is successful.
  • Access the Paymentus Corporation secure third party website to make a payment.


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Telephone

  • You will enter the payment information including the account details, credit card information and payment amount.
  • You will be prompted to confirm that you have agreed to pay a convenience fee.
  • Call 1-866-447-5024 toll free to make a payment over the phone.



Why is there a convenience fee?

There are several low or no-cost means to pay your bill with Milton Hydro. These include, pre-authorized payment, equal payment plan, telephone banking, mailing a cheque, placing a payment in our drop box. Even so, many customers still prefer to pay by credit card. Credit card companies charge businesses like Milton Hydro a percentage of the payment for processing it. As a regulated utility, the entire amount of your payment is spoken for – some of the payment goes to the generators, some to the transmitters, some to the market operator and some for debt retirement. Less than 20% of your payment stays with Milton Hydro. Therefore, to be fair to all customers, we have to ensure that the users of the credit card service pay for the service.


Why is there a convenience fee?

Customers will pay an additional $1.75%.


Examples

  • A customer making a $60.00 payment will pay a $1.05 convenience fee.
  • A customer making a $220.00 payment will pay a $3.85 convenience fee.



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