+ I’m moving out of my property. How do I close my account?
You can schedule your move out either online from your
MyAccount or by calling our office at (905) 876-4611 at least 48 hours prior to your move out date.
+ I’m moving into a property in Milton. How do I set up my account?
You can set up your account by filling in the
Application for Service Form, Request Details (miltonhydro.com), or calling our office at (905) 876-4611 at least 48 hours prior to your move in date.
+ I’m moving within Milton from one address to another. How do I transfer over my services?
You can transfer over your services by logging into your
MyAccount and filling out the
Moving within Milton Form or by calling our office at (905) 876-4611.
+ When will I receive my first bill?
You can expect your first bill about 6 weeks after your move in date.
+ Once I have closed my account, when will I receive my final bill?
Final bills are sent out 2-3 weeks from the requested move out date.
+ I have scheduled my move in with Milton Hydro, when will I receive my log-in credentials for MyAccount?
Log in credentials are sent via email 14 days after the requested move in date.
*If you have not received your log in credentials after 14 days please be sure to check your Junk/Spam folders.
+ I am an existing customer and have never set up an online account, how do I register for MyAccount?
You can register online
Sign Up | Milton Hydro. You will require your account number and meter number found at the bottom of your bill. If you do not have a copy of your bill, please call our office to obtain the meter number at (905) 876-4611.
+ I have multiple accounts, how can I view all the accounts when I log in?
Sign in to your Milton Hydro MyAccount Customer Portal and click the Change Account button (top left-hand corner) to toggle between multiple accounts.
+ How can I tell which dates I was billed for?
At the bottom of your bill, there is a box outlining service period dates for electric and water services. Dates are listed as “previous” (start date of your bill) and “present” (end date of your bill) as seen in the image below.
+ How do I switch my price plan?
You can switch your rates between Ultra-Low Overnight (ULO), Tiered, and Time-of-Use (TOU) from your
online account under the
Smart Meter tab or by calling our office at (905) 876-4611.
+ How can I pay my bill?
You can pay your bill through your bank online or in person.
You can also pay by:
- Pre-authorized chequing
- Credit Card (Paymentus processing fee)
- Cash or Cheque (Drop box at Milton Hydro office - 200 Chisholm Drive)
+ How can I set up pre-authorized payments?
You can set up pre-authorized payments by logging into your
Milton Hydro account and filling out the
Pre-Authorized Debit Form from the
Forms tab as seen in the image below.
* Please note you will be required to attach a copy of a void cheque or direct deposit form.
+ Are there any financial assistance programs available to customers?
There may be financial assistance available to you through a Provincial/Regional Program. Please see the list of assistance options below:
+ When do I need a Service Layout?
If you are building a new home or business or you are upgrading or modifying your existing service or meter location, you need a Service Layout.
+ I’m building a new house on a rural property. How far can I build my house from the road before I need a primary service and transformer on the property?
Generally speaking, if you construct a house more than about 90m (270ft) from the road you may require an overhead pole line or underground trenched service with transformer on property. Contact Milton Hydro’s Engineering Department to determine appropriate servicing methods for your property at
engineering@miltonhydro.com.
+ Who installs an underground service?
The customer is responsible for installing underground services including transformer base, ground loop, primary and secondary trenches, conduit, meter base/ cabinet, and primary/ secondary cables (if owned by the customer).
Milton Hydro will supply and install most primary and secondary cabling that will be owned by Milton Hydro. The Offer to Connect and Service Layout for your specific site will provide greater details of our requirements.
+ I am building a new house/ business where there are no power lines. How do I get power to the site?
To begin the process of getting power to your property, complete the
Electrical Requirements Summary Form at the top of this page. We will work with you to establish the best method for getting power to your site, timeframe, and costs. You can also contact the Engineering Department at
engineering@miltonhydro.com or (905) 876-4611 and ask for a consultation.
+ How close can I build my house/ business to a power line?
Buildings should be constructed at minimum of 5m (16ft) from an overhead power line to ensure safety. This minimum meets the Ontario Building Code requirements and Ontario Electrical Safety Code requirements related to proximity of buildings to electrical power lines.
+ Milton Hydro’s website has many construction standards. Can I use these for my service?
The Construction Standards are posted on this page for ease of customer access. The specific standards that apply to your situation will be provided to you as part of the Service Layout process.
+ Process for Connection, Connecting Distributed Energy Resources, & Applications Forms
The process for connecting a distributed energy resource project to the distribution system is outlined in the
Conditions of Service. We encourage any customers interested in connecting a distributed energy resource to review these guidelines and contact our Engineering Department to discuss your project.
Customers requesting a pre-consultation with Milton Hydro about their project can complete our DER Preliminary Consultation Information Request Form (PCIR). We recommend completing the initial preliminary consultation stage prior to submitting a Connection Impact Assessment (CIA) application and making significant project investments to determine the viability of your project. Application forms can be submitted to
generation@miltonhydro.com.
+ Net Metering at Milton Hydro
Thinking about reducing your electricity costs by generating your own electricity? Then you may be interested in Milton Hydro’s Net metering program. Read on to learn more about our Net Metering program for generation of 500kW or less and the steps involved.
What is Net metering?
- Net metering measures the consumption of electricity you use against the amount of electricity you generate resulting in a “net” total from which your bill is calculated.
- Net Metering is ideal for those looking to reduce electricity costs.
- Under the Net Metering Agreement, excess generation credits can be carried forward up to twelve months to offset future electricity costs.
- Applicable generation types for net metered connections include renewable energy sources such as Solar PV, wind, and water.
How will my bill be calculated?
Milton Hydro will continue to read your meter as we do now. The bill you see will reflect the difference between the value of the electricity you return to the grid and the value of electricity you consume from the grid. If your net consumption for a billing period is zero, or results in a credit, the delivery portion of your bill will not include kilowatt-hour-based charges and the net credit will be carried forward to the next billing cycle. Settlement of Net Metered accounts will follow O.Reg. 541/05.
What is the process to connect to Milton Hydro’s Distribution System?
- Complete the Pre-consultation Request Form (PCIR) and submit to Milton Hydro.
- Milton Hydro’s Engineering Department will provide a response to your PCIR within approximately 10-15 days.
- If there is sufficient capacity to connect your project, make an application to Milton Hydro using:
- Milton Hydro’s Engineering Department will review your application for completeness and process your application is accordance with our Conditions of Service and the Ontario Energy Board’s (OEB) Distribution System Code.
- Milton Hydro recommends that all generator equipment be certified by the Canadian Standards Association (CSA). If it isn’t, equipment must be site-certified by the Electrical Safety Authority (ESA).
- Installation of all generation facilities must be approved by the ESA and Connection Authorization provided to Milton Hydro prior to connection.
- To comply with Section 84 of the Ontario Electrical Safety Code, you are required to have an isolation switch (visible, accessible, and lockable) located between the meter and your equipment.
Technical and Metering
All generation sites shall comply with Milton Hydro’s Conditions of Service, applicable agreements, Ontario Electrical Safety Code and applicable laws, regulations, and codes.
In order to bill you on a net metering basis and comply with the requirements of Measurement Canada, meter replacement may be required. You will be responsible for costs associated with Milton Hydro upgrading the meter for your installation.
Agreements for Net Metering
- For micro-embedded generation of 10kW or less - Micro-Embedded Connection Agreement.
- For projects greater than 10kW up to 10MW - Small-to-Mid Sized Generator Connection Agreement.
- Projects in this category may also require a Connection Impact Assessment and Connection Cost Recovery Agreement.
Connection Costs
You will be responsible for the costs of any modifications to Milton Hydro’s distribution system, including transformer changes needed to connect your generation facility. You will also be responsible for any remote telemetry units (RTU’s), radios, and other devices that may be necessary where Milton Hydro requires site monitoring and control of your generation project. Applicable costs related to your project are provided as part of our Connection Cost Agreement.
+ Connection Impact Assessment Fees
| |
Subtotal |
HST |
Total |
| >10kW up to 250kW (Capacity Allocated Feeder) |
$8,312.90 |
$1,080.68 |
$9,393.58 |
| >10kW up to 500kW (Non-Capacity Allocated Feeder) |
$8,312.90 |
$1,080.68 |
$9,393.58 |
| >250kW up to 10MW (All DER projects greater than 250kW) |
$22,496.72 |
$2,924.57 |
$25,421.30 |
These fees are to be used in Section P “CIA Application Fee Checklist” of the Connection Impact Assessment Application Form.
Prices are subject to change without notice.
Applicants should ensure fees are current prior to submitting an application.
Projects greater than 250kW and/ or connecting to a non-capacity allocated feeder require a CIA by the upstream transmitter. Milton Hydro will advise applicants when upstream transmitter CIA’s are required, and will apply to the upstream transmitter for their CIA on behalf of the applicant.
Applicants shall include CIA payment with completed application including site drawings, electrical single line diagrams, protection philosophy, and other information as may be required to fully assess the project.
+ Connection Agreements
All generation connections require a Connection Agreement. As part of the connection process, customers will receive Milton Hydro’s appliable agreement with the Connection Cost Agreement.
Micro-Embedded Connection
Agreement (<= 10kW)
Small-to-Mid Sized Generator Connection
Agreement (>10kW up to 10MW)
+ Restricted Feeder Information
Currently there are no feeder restrictions for connecting Distributed Energy Resources (DER) in Milton Hydro’s distribution territory.
+ Energy Industry Links
The Ontario Energy Board (OEB) website contains useful information about DER and EV connections, process, and documentation. Milton Hydro recommends you also review information available on OEB’s website.