Q: I’m moving out of my property. How do I close my account?
You can schedule your move out either online from your
MyAccount or by calling our office at (905) 876-4611 at least 48 hours prior to your move out date.
Q: I’m moving into a property in Milton. How do I set up my account?
You can set up your account by filling in the
Application for Service Form, Request Details (miltonhydro.com), or calling our office at (905) 876-4611 at least 48 hours prior to your move in date.
Q: I’m moving within Milton from one address to another. How do I transfer over my services?
You can transfer over your services by logging into your
MyAccount and filling out the
Moving within Milton Form or by calling our office at (905) 876-4611.
Q: When will I receive my first bill?
You can expect your first bill about 6 weeks after your move in date.
Q: Once I have closed my account, when will I receive my final bill?
Final bills are sent out 2-3 weeks from the requested move out date.
Q: I have scheduled my move in with Milton Hydro, when will I receive my log-in credentials for MyAccount?
Log in credentials are sent via email 14 days after the requested move in date.
*If you have not received your log in credentials after 14 days please be sure to check your Junk/Spam folders.
Q: I am an existing customer and have never set up an online account, how do I register for MyAccount?
You can register online
Sign Up | Milton Hydro. You will require your account number and meter number found at the bottom of your bill. If you do not have a copy of your bill, please call our office to obtain the meter number at (905) 876-4611.
Q: I have multiple accounts, how can I view all the accounts when I log in?
Sign in to your Milton Hydro MyAccount Customer Portal and click the Change Account button (top left-hand corner) to toggle between multiple accounts.
Q: How can I tell which dates I was billed for?
At the bottom of your bill, there is a box outlining service period dates for electric and water services. Dates are listed as “previous” (start date of your bill) and “present” (end date of your bill) as seen in the image below.
Q: How do I switch my price plan?
You can switch your rates between Ultra-Low Overnight (ULO), Tiered, and Time-of-Use (TOU) from your
online account under the
Smart Meter tab or by calling our office at (905) 876-4611.
Q: How can I pay my bill?
You can pay your bill through your bank online or in person.
You can also pay by:
- Pre-authorized chequing
- Credit Card (Paymentus processing fee)
- Cash or Cheque (Drop box at Milton Hydro office - 200 Chisholm Drive)
Q: How can I set up pre-authorized payments?
You can set up pre-authorized payments by logging into your
Milton Hydro account and filling out the
Pre-Authorized Debit Form from the
Forms tab as seen in the image below.
* Please note you will be required to attach a copy of a void cheque or direct deposit form.
Q: Are there any financial assistance programs available to customers?
There may be financial assistance available to you through a Provincial/Regional Program. Please see the list of assistance options below:
Q: When do I need a Service Layout?
If you are building a new home or business or you are upgrading or modifying your existing service or meter location, you need a Service Layout.
Q: I’m building a new house on a rural property. How far can I build my house from the road before I need a primary service and transformer on the property?
Generally speaking, if you construct a house more than about 90m (270ft) from the road you may require an overhead pole line or underground trenched service with transformer on property. Contact Milton Hydro’s Engineering Department to determine appropriate servicing methods for your property at
engineering@miltonhydro.com.
Q: Who installs an underground service?
The customer is responsible for installing underground services including transformer base, ground loop, primary and secondary trenches, conduit, meter base/ cabinet, and primary/ secondary cables (if owned by the customer).
Milton Hydro will supply and install most primary and secondary cabling that will be owned by Milton Hydro. The Offer to Connect and Service Layout for your specific site will provide greater details of our requirements.
Q: I am building a new house/ business where there are no power lines. How do I get power to the site?
To begin the process of getting power to your property, complete the
Electrical Requirements Summary Form at the top of this page. We will work with you to establish the best method for getting power to your site, timeframe, and costs. You can also contact the Engineering Department at
engineering@miltonhydro.com or (905) 876-4611 and ask for a consultation.
Q: How close can I build my house/ business to a power line?
Buildings should be constructed at minimum of 5m (16ft) from an overhead power line to ensure safety. This minimum meets the Ontario Building Code requirements and Ontario Electrical Safety Code requirements related to proximity of buildings to electrical power lines.
Q: Milton Hydro’s website has many construction standards. Can I use these for my service?
The Construction Standards are posted on this page for ease of customer access. The specific standards that apply to your situation will be provided to you as part of the Service Layout process.