Whats New

Empowering Future Generations Through Take Our Kids to Work Day

Take Our Kids to Work Day is an invaluable opportunity for Grade 9 students to experience the workplace firsthand.

At Milton Hydro, we were excited to open our doors to the students, sharing insights about the energy industry, future career possibilities, and the importance of a resilient and growing electricity grid.

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Important Notice Regarding Canada Post Service Disruption

Canada Post could soon be experiencing a labor disruption as of November 15, 2024, that may affect mail delivery for Milton Hydro customers.

We’re reminding customers that it’s important to stay on top of bill payments, ensuring their bills are paid by the due date.

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Now Live! New Chatbot Feature for Enhanced Customer Experience

Exciting things are coming!

Our chatbot is now available to help with billing, reporting outages, and more—right at your fingertips!

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New electricity prices for households and small businesses, effective November 1, 2024

The Ontario Energy Board (OEB) announced on Friday, October 18, 2024, that the electricity prices for households and small businesses will change as of November 1, 2024, under the Regulated Price Plan (RPP).  

At this time the new electricity prices take effect for customers on the Time-of-Use (TOU), Ultra-Low Overnight (ULO), and Tiered price plans. The TOU Winter hours and Tiered thresholds are now in effect, as usual. The ULO hours remain consistent year-round.  

Please note that the Ontario government’s Ontario Electricity Rebate (OER) has changed to 13.1%.

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Scam Alert - October 4, 2024

We have received reports of scam door-to-door sales visits targeting our Milton Hydro customers. 

We do not endorse, nor have we worked with, this insulation and renovation company.

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Milton Hydro’s 2023 OEB Scorecard

The Ontario Energy Board (OEB) compiles Utility Scorecards for all electricity distributors in Ontario to track how well they are performing year-over-year and how they compare against other distributors.

Click this article to view Milton Hydro’s 2023 Utility Performance Scorecard.

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2025 IRM Rate Application

As we continue to expand to meet the electricity demand for Milton's growing community and to help keep up with rising costs, a rate adjustment has been requested from the Ontario Energy Board (OEB) for January 1, 2025.

Click here to read more and download Milton Hydro's Incentive Rate Mechanism (IRM) Rate Application for 2025.

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Redesigned Bill Now Live!

The newly redesigned bill format launched on August 12, 2024.

It prioritizes a cleaner more updated look that highlights key information in easy to locate modules with more visual cues with icons and larger titles.

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Milton Hydro charges ahead in the energy transition with the introduction of a Ford F-150 Lightning to its fleet

Milton Hydro is excited to announce an advancement in our sustainability efforts with the addition of a Ford F150 Lightning to our fleet.

This new electric vehicle showcases our commitment to reducing carbon emissions and embracing green technology. 

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CrowdStrike Update - July 19, 2024

We are aware of an ongoing issue impacting CrowdStrike customers worldwide. 

CrowdStrike has not affected Milton Hydro's online MyAccount customer portal or operations.

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Milton Hydro Educates Local Students on Electrical Safety and Conservation

We have partnered with Electricity Safety and Conservation to provide age-appropriate electrical safety presentations at local public and Catholic schools in Milton. These programs educate students about the importance of electricity safety, both at home and outdoors, to ensure that Milton’s youth have the information they need to make safe choices. 
 

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Milton Hydro shines a spotlight on exemplary youth during National Youth Week

Milton Hydro Distribution Inc. (Milton Hydro) sponsored the Youth Eco Activist Award at the Milton Youth Awards held by the Milton Youth Task Force (MYTF) on Wednesday, May 1, 2024, at the Milton Seniors Activity Centre.

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Now Hiring for a New Director for Milton Hydro's Board of Directors

Milton Hydro is seeking a qualified Director for its Board to support Milton Hydro in delivering its vision. Milton Hydro is operated as an arms-length business from its sole Shareholder, the Town of Milton.

Qualified candidates interested in this position are invited to apply in confidence, by submitting a resume and cover letter, through the Career Center, by the end of business day on Friday, July 5, 2024.

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May Summer Hours/Threshold Update

On May 1^st, 2024, the Time-of-Use (TOU) Summer Hours and the Tiered Summer Threshold will be implemented. The electricity prices for TOU, Tiered, and Ultra-Low Overnight plans remain unchanged.

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Milton Hydro Electrical Safety Awareness 2024 Survey is On Now!

Milton Hydro has partnered with UtilityPulse, to conduct an Electrical Safety Awareness Survey, in the form of a short quiz, from Friday, March 1 – 15.

The quiz will help us to understand the level of awareness of electrical safety practices in our community how we can best keep everyone safe - Take the quiz today!

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Changes coming to the Ontario Electricity Support Program (OESP) and the Low-Income Energy Assistance Program (LEAP) on March 1, 2024

The Ontario Energy Board (OEB) and the Ministry of Energy are broadening eligibility for the Ontario Electricity Support Program (OESP) and the Low-Income Energy Assistance Program (LEAP) by increasing their income eligibility thresholds on March 1, 2024.

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Milton Hydro’s Rates are Changing

Understand how this rate change will affect your bill. 

The change in rates supports sustainable growth and innovation to the grid and infrastructure enabling Milton Hydro to provide superior service and meet the increasing demand for energy of the expanding Town of Milton community. 

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2023 Holiday Hours and Off-Peak Pricing Information

During this holiday season, Milton Hydro’s offices will be closed between Monday, Dec. 25, 2023, and Tuesday, Jan. 2, 2024. Services will re-open on Wednesday, Jan. 3, 2024, at 8:30 am.

Don’t forget that Time-of-Use (TOU) and Ultra-Low Overnight Holiday Off-Peak Pricing will also be in effect on Monday, December 25 and Tuesday, December 26, and again on Monday, January 1, 2024.

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New electricity prices for households and small businesses, effective November 1, 2023

The Ontario Energy Board (OEB) announced on Thursday, October 19, 2023, that the electricity prices for households and small businesses will change as of November 1, 2023, under the Regulated Price Plan (RPP).  

At this time the new electricity prices take effect for customers on the Time-of-Use (TOU), Ultra-Low Overnight (ULO), and Tiered price plans. Winter hours and Tiered thresholds will also take effect, as usual. The ULO hours remain consistent year-round.  

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Is the Ultra-Low Overnight Price Plan Right for You?

Power is personal. Have you opted into the electricity rate that makes the most sense for your consumption habits? 

We’re offering the BRAND NEW Ultra-Low Overnight (ULO) rate as of Wednesday, November 1, 2023. Perfect for those charging Electric Vehicles overnight, this new rate could be a great way to save money.

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Green Button® is coming to Milton Hydro

Green Button^® is available to Milton Hydro customers as of November 1, 2023...

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2024 IRM Rate Application

Download Milton Hydro's Incentive Rate Mechanism (IRM) Rate Application for 2024.

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Milton Hydro’s 2022 OEB Scorecard

View Milton Hydro’s 2022 Utility Performance Scorecard

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Energy and Water Reporting and Benchmarking (EWRB)

By July 1^st, 2023, under the Ontario Regulation 506/18- Reporting of Energy Consumption and Water Use, eligible commercial, multi-unit residential, and some industrial buildings that are 50,000 square feet or larger, are required to...

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Meter Replacement Program

In accordance with Measurement Canada and the Electricity and Gas Inspection Act, thousands of meter replacements are planned for 2023...

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Hydro’s Rates are Changing January 1, 2023

On November 29, 2022 the OEB issued its Decision and Rate Order approving Milton Hydro’s 2023 distribution rates to be effective January 1, 2023...

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Hydro’s Rates are Changing January 1, 2023

On November 29, 2022 the OEB issued its Decision and Rate Order approving Milton Hydro’s 2023 distribution rates...

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Ontario Energy Board Announces New Winter Electricity Prices

Changes to electricity prices for households and small businesses effective November 1, 2022...

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Milton Hydro’s 2021 OEB Scorecard

View Milton Hydro’s 2021 Utility Performance Scorecard...

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Major Event Reporting: Wind Storm

Milton Hydro’s Emergency Outage Response to the May 21, 2022 Derecho Storm...

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Momentary Outages Impacting Some Areas of Milton

Milton Hydro has investigated the momentary outages (blips) affecting some residential customers living in rural areas.

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2023 Cost of Service Distribution Rates Application (EB-2022-0049)

Milton Hydro has applied to the Ontario Energy Board (OEB) for a change in electricity distribution rates...

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Application for the Ontario Electricity Rebate (OER) for New Eligible Customers

Customers who qualify, and are not already receiving the OER, can apply by completing the OER Application Form...   

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Application for the Ontario Electricity Rebate (OER) for New Eligible Customers

Customers who qualify, and are not already receiving the OER, can apply by completing the OER Application Form...   

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Temporary Changes to the Regulated Price Plan (RPP): Fixed 8.2 ¢/kWh TOU & Tiered Pricing

New electricity prices for households and small businesses, effective January 18, 2022...

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Planned Power Outage

Milton Hydro has rescheduled the planned outaged for Friday, January 21, 2022 at 9 am...

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Temporary Increased Funding to the Low-income Energy Assistance Program – Emergency Financial Assistance (LEAP EFA) for 2022

On January 10, 2021, the Ontario Energy Board (OEB) implemented temporary changes to the Low-income Energy Assistance Program...

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Hydro’s Rates are Changing January 1, 2022

On December 16, 2021 the OEB issued its Decision and Order approving Milton Hydro’s 2022 distribution rates effective January 1, 2022...

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2022 Electricity Safety Awareness Survey

Electrical safety and the wellbeing of our customers is important to us...

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2021/2022 Time-Of-Use Holiday Schedule 

The Ontario Energy Board (OEB) has posted the 2021/2022 time-of-use (TOU) holiday schedule...

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Announcement Regarding Changes to Winter Time-of-Use/Tiered Pricing and the OER Effective November 1, 2021

The Ontario Energy Board (OEB) announced on October 22, 2021 that electricity prices for households and small businesses...

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2020 OEB Scorecard

View Milton Hydro's 2020 Ontario Energy Board (OEB) Scorecard.

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2022 IRM Rate Application

Downlad Milton Hydro's Incentive Rate Mechanism (IRM) Rate Appication for 2022.

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Temporary Changes to LEAP EFA Screening Guidelines for 2021

On July 14, 2021, Ontario Energy Board (OEB) implemented temporary changes to the guidelines used by screening agencies for Low-income Energy Assistance Program – Emergency Financial Assistance (LEAP EFA) applications.... 

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COVID-19 Energy Assistance Program Winds Down in Ontario

Over the past year, the Government of Ontario has provided $40 million towards the COVID-19 Energy Assistance Program (CEAP) and the COVID-19 Energy Assistance Program for Small Business (CEAP-SB)....

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Hydro Rates are Changing May 1, 2021

On March 25, 2021 the OEB issued its Decision and Rate Order approving Milton Hydro’s 2021 distribution rates effective May 1, 2021....

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COVID-19 Energy Assistance Program (CEAP)

The Government of Ontario is providing support for residential and small business customers struggling to pay their energy bills as a result of COVID-19....

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FAQ – Fixed 8.5 ¢/kWh TOU & Tiered Pricing.

Frequently Asked Questions – January 1, 2021 - Fixed 8.5 ¢/kWh TOU & Tiered Pricing...

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Savings for Commercial and Industrial Customers

Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers...

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2021 IRM Rate Application

2021 IRM Rate Application...

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New electricity prices for households and small businesses, effective November 1, 2020

New winter electricity prices for households and small businesses, effective November 1, 2020...

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Regulated Price Plan Customer Choice

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020...

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2019 Milton Hydro Performance Scorecard

Milton Hydro’s 2019 performance scorecard ...

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Understanding Your Hydro Bills During the COVID-19 Summer

Understanding Your Hydro Bills During the COVID-19 Summer...

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Notice of Appointment

We are pleased to announce the appointment of Troy Hare to the position of President and CEO effective August 1, 2020...

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Recent Hydro Billing Scam

The “threatening phone call” asks customers to immediately pay their electricity bills via electronic wire transfer or a credit card.

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Public Safety Awareness Survey

Milton Hydro is currently conducting an Electrical Safety Awareness Survey in the Town of Milton...
...

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Experiencing intermittent power outages

Milton Hydro is experiencing intermittent power outages in the west side of town.  Field crews are troubleshooting to locate the problem...

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Ontario Electricity Rebate Q&A

Frequently asked Questions about the Ontario Government made amendments to the Ontario Rebate for Electricity Consumers Act, 2016...

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2020 IRM Rate Application

2020 IRM Rate Application...

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2018 Milton Hydro Performance Scorecard

Milton Hydro’s 2018 performance scorecard ...

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2019 IRM Rate Application

2019 IRM Rate Application...

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Canada Post mail service disruption announced.

Potential Canada Post Service Disruption...

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2017 Milton Hydro Performance Scorecard

Milton Hydro’s 2017 performance scorecard ...

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Fraudulent Commercial Shut-Off Calls

***SCAM ALERT*** Halton Regional Police warns of fraudulent commercial shut-off calls requesting pre-paid credit card payments.

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Notice of Application

Notice of Application for Standby Rates ...

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Milton Hydro Performance Scorecard

2016 results…
 

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Possible Scam In Milton Area

Milton Hydro does not have representatives going door-to-door.

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2018 Rate Application

2018 Distribution Rate Application…

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OEB announces decrease to electricity rates

Ontario Energy Board announced that it is decreasing electricity prices for July, 1st 2017

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NEW electricity prices for May 1, 2017

New electricity prices start May 1, 2017

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New Customer Portal

Milton Hydro has launched a new Customer Portal...

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8% Provincial Rebate

Beginning January 1, 2017 …

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My Milton App

myMilton at your fingertips. Download now...

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2017 Rate Application

November 14, 2016 …

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Distribution Rates Changed

Effective September 1, 2016 ...

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Milton Hydro Performance Scorecard

2015 results …

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Notice to Customers

Application for Recovery of Lost Revenue From Conservation Programs

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Survey Results

Public Awareness of Electrical Safety …

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Outage Update

Starting at 1:30 pm Milton Hydro will have a 10 min outage affecting customers East of Guelph Line North of 15 Side Rd to complete repairs.

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saveONenergy RETROFIT PROGRAM UPDATE

There are currently three types of Linear LED replacement lamps in the market. These include lamps which operate using the existing...

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New Outage Reporting Number

  

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OESP Application Portal

  

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Notice to Customers

Milton Hydro has applied to the Ontario Energy Board for an increase in its electricity distribution rates. 

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Reconnection Hours

Reconnection hours have changed.

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