OEB COVID-19 Update
- Time-of-use pricing
The Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on March 24, 2020, residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed. This means that TOU customers will be paying the off-peak price throughout the day as long as the Emergency Order remains in place. The Government has indicated that it intends to keep the 10.1 ¢/kWh pricing in place for 45 days.
The 10.1 ¢/kWh pricing applies automatically – no customer action is required. Some customers may receive a bill before their utility or unit sub-meter provider is able to implement the price change, in which case they will receive a credit on the following bill.
For more information, read the Government’s news release.
- Electricity disconnection ban extended
On March 19, 2020, the OEB extended the winter ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements.
- Low-income programs
There are programs available to help low-income consumers. Find out more at oeb.ca/billhelp.
- Contact us
- Our call centre remains open from 8:30 a.m. to 5 p.m.
- Within the Greater Toronto Area or from outside Ontario: 416-314-2455, or 1-877-632-2727 (toll-free within Ontario).
- By TTY, 1-844-621-9977 (toll-free within Ontario).
- We currently have fewer staff in the call centre, so consumers may experience longer wait times. We ask for your patience.
- We can also be reached by email: ConsumerRelations@oeb.ca and chat. Start a chat now.
Rates for electricity and water
The Ontario Energy Board has announced new electricity prices for Regulated Price Plan (RPP) consumers. If you buy your electricity through a contract with an electricity retailer, you will continue to pay their price.
2019 Electricity Rate Card
Customer With Smart Meter
The Ontario Energy Board reviews these rates every 6 months.
- Time:
- Weekends & Holidays
- (all day)
- Time band price:
- Off-peak $0.101/kWh
- Emergency Electricity Rate Relief
- (March 24 - May 7)
- 7:00 am until 11:00 am
- 11:00 am until 5:00 pm
- 5:00 pm until 7:00 pm
- 7:00 pm until 7:00 am
- On-peak $0.101/kWh
- Mid-peak $0.101/kWh
- On-peak $0.101/kWh
- Off-peak $0.101/kWh
- Winter Weekdays
- (Nov 1 - March 23)
- 7:00 am until 11:00 am
- 11:00 am until 5:00 pm
- 5:00 pm until 7:00 pm
- 7:00 pm until 7:00 am
- On-peak $0.208/kWh
- Mid-peak $0.144/kWh
- On-peak $0.208/kWh
- Off-peak $0.101/kWh
- Summer Weekdays
- (May 1 - October 31)
- 7:00 am until 11:00 am
- 11:00 am until 5:00 pm
- 5:00 pm until 7:00 pm
- 7:00 pm until 7:00 am
- Mid-peak $0.094/kWh
- On-peak $0.134/kWh
- Mid-peak $0.094/kWh
- Off-peak $0.065/kWh
- Time of use holiday dates
- January 1, 2020
- February 17, 2020
- April 10, 2020
- May 18, 2020
- July 1, 2020
- August 3, 2020
- September 7, 2020
- October 12, 2020
- December 25, 2020
- December 28, 2020
- New Year's Day
- Family Day
- Good Friday
- Victoria Day
- Canada Day
- Civic Holiday
- Labour Day
- Thanksgiving Day
- Christmas Day
- Boxing Day
Water Rate Structure
Effective January 1, 2017 Halton Region implemented a single-rate usage structure and a phase out of the wastewater cap over the next four years to ensure that residents’ water and wastewater bills are straightforward and transparent while encouraging water conservation. To learn more, visit Halton.ca/budget. For customers receiving water or wastewater only services, the detailed rate fee structure can be found online at Halton.ca or by calling the Region directly at 905-825-6000, toll free 1-866-442-5866, or TTY 905-827-9833.
Region of Halton's Water Rates