Now Live! New Chatbot Feature for Enhanced Customer Experience
Milton Hydro is excited to announce the upcoming launch of our brand-new Chatbot feature, designed to provide an elevated customer experience with 24/7 support and easy access to account and outage information. This innovative tool is now available on our website as of Thursday, November 7, 2024.
The chatbot will be found in the bottom right hand side of the screen.
What Can the Chatbot Do for You?
The new Chatbot allows you to:
- Access your account information anytime, anywhere
- Report power outages and get updates in real-time
- Quickly check your bill, payment options, and more!
Whether it’s finding energy-saving tips or handling routine inquiries, the Chatbot ensures you get the help you need instantly, without waiting on hold or navigating through multiple pages. Plus, it’s available around the clock, providing 24/7 access to essential information.
Safe & Secure
At Milton Hydro, we take your privacy and security seriously. Our Chatbot is designed with the highest security standards to ensure that your personal information is always protected.
Questions?
If you have any questions about this exciting new feature, our Customer Experience team is here to assist. Contact us Monday – Friday, 8:30 am to 4:30 pm at (905) 876-4611 or customerservice@miltonhydro.com.
Stay tuned for more updates and get ready to experience customer service like never before with Milton Hydro!
Opt-in for Paperless Billing!
Still receiving a paper bill in the mail and thinking about lowering your carbon footprint? Now is a great time to opt into paperless billing and receive your bill right in your inbox. It’s easy to do and only takes two minutes.
Sign up for paperless billing here - https://www.miltonhydro.com/eBilling