Milton Hydro is inviting our Residential and Small Business customers to participate in our Customer Engagement Online Survey, an important step in shaping our electricity distribution plans for the years 2028–2032. As our community continues to grow, your insights help ensure we are planning responsibly, transparently, and in line with your priorities.
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Why We’re Conducting This Survey
At Milton Hydro, we believe good decisions are built from informed and engaged community feedback. We appreciate your perspective as we shape our long‑term investment priorities for 2028–2032 through our Cost of Service Rate Application to the
Ontario Energy Board (OEB), which oversees how customer rates are set to support these investments
Your feedback helps us:
- Understand what our customers value most
- Prioritize future system investments
- Plan for industry changes, including new technologies and evolving energy needs
- Improve how we communicate about our services
Your voice directly informs our planning and this survey ensures your priorities are reflected in our long-term strategy.
What the Survey Covers
The survey includes helpful background information and asks for your input in four key areas:
- Understanding the electricity system and Milton Hydro’s role within Ontario’s energy sector.
- Future planning, including how electricity needs may change over time.
- Our proposed business plan, including how investments may affect your bill and your service.
- Communication preferences, plus a few demographic questions to help us interpret feedback responsibly.
No technical expertise is required, just your honest perspective.
Who Can Participate
The survey is open to*:
- Residential customers, and
- Small Business customers
*One submission is permitted per customer account.
How the Survey Works
The survey takes approximately 20–30 minutes to complete.
- Required questions are marked with an ✽.
- To be eligible for the incentive draw, you must answer all required questions and provide your contact information at the end.
- Your survey responses remain confidential.
- Contact information is stored separately.
- Individual responses will not be identified in any reporting.
- Feedback is summarized in a report that will be submitted to the OEB as part of our 2028–2032 Cost of Service Application.
Win One of Four $250 Amazon Gift Cards
To thank customers for their time, all eligible respondents will be entered into a random draw for one (1) of four (4) $250 Amazon gift cards.
The draw is conducted separately from the survey response analysis. See
Contest Rules for more information.
How to Participate
Click the link in your email (sent out on Monday, March 23) to begin the survey. If you can’t find the message:
- Check your junk or spam folder, or
- Contact our friendly Customer Experience team @ (905)876-4611 to update your email address so you don’t miss future communications.
Your Voice Shapes the Future
Your insights play a vital role in building a reliable, customer‑focused electricity system for a growing Milton. By participating, you help ensure that our long‑term plans reflect the needs, priorities, and expectations of the community we serve.
We encourage you to take the survey and help guide Milton Hydro’s future.