Pilot of SMS Outage Alert System Now Enrolling
We’ve been working on a new SMS Power Outage Notification service to keep you even better informed. We’re almost ready to deploy it and have invited a randomly selected group of customers via email to a 2-month pilot of the service to help us perfect the system and potentially win a Canadian Tire gift card of $100 in our random draw - but If you didn't get an email, you can still opt-in, if you are interested!
What is an SMS Outage Notification Service?
With a quick and secure sign-up, Customers will receive direct updates via text message to their mobile phone whenever a power outage affects their home or business. Whether it’s an unexpected outage or a planned one for maintenance and upgrades, participating customers will be the first to know!
The messages will cover initial outage notifications, updates as to cause and the estimated time of restoration, and ultimately the full restoration of power.
Why Sign Up for SMS Notifications?
- Real-time alerts for outages in your area 📱
- Peace of mind, knowing you’re always in the loop!
- Opt out at any time if the service no longer meets your needs.
We also take your privacy and security seriously.
Your personal information will always be handled with the highest level of protection. 🔐
It’s Win/Win for you!
When you participate in the SMS Outage Notification Pilot, you’ll get fast and helpful updates on power outages AND you’ll be sharing your valuable feedback to help us make the service truly effective. The pilot will run from Monday, July 21, 2025, to Sunday, September 21, 2025.
PLUS – Participating customers will be entered into a random draw to win a $100 Canadian Tire gift card at the end of the pilot!
To participate in the pilot:
- Click this link to sign up for our SMS Outage Notification Service pilot. You can include up to 5 mobile phone numbers for your account’s location.
- If a power outage occurs at your account location during the pilot, you will receive short text messages to your designated mobile phone.
- Take the short anonymous survey midway through the pilot (August 18 – 22, 2025) with 5 quick questions about your customer experience to help us refine the service and ensure we’re providing useful and timely information.
- Complete the final short anonymous survey in the last week of the SMS pilot (September 15 – 19), to share your thoughts on the service.
We’ll consider the feedback from each survey and refine our SMS Outage Notification Service and then share the service with our entire service area once we are satisfied that it is working seamlessly.
We’re looking for 1000 customers to participate in this pilot and it’s first come, first served, so sign up today and have your say on our exciting new communication channel!
Ready to Sign Up?
Getting started is easy! Click this link to opt into the SMS Outage Notification Service pilot today.
As always, our Customer Experience team is here to help if you have any questions. You can reach us Monday through Friday, 8:30 am to 4:30 pm, at (905) 876-4611 or customerservice@miltonhydro.com.
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