Regulated Price Plan Customer Choice
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.
Power is personal. Some customers may prefer TOU prices. For instance, customers who work different shifts may be able to use more of their electricity at times when lower off-peak prices apply, and customers who recharge their electric cars may also want to take advantage of the lower off-peak prices that apply at night.
Others may favour Tiered prices because they want the flexibility to do their household chores at any time of the day, or their total usage rarely exceeds 600 kWh in a month in summer, or 1,000 kWh in a month in winter.
Whatever you choose, one thing remains certain: the less electricity you use, the less you pay.
If you want to continue paying TOU prices, no action is required.
If you are considering a switch to Tiered prices, for more information, go to
If you want to make an automated election to switch between pricing plans you can do this on the Milton Hydro Website at the Customer Portal where you can also find a bill comparison tool to show you the cost of electricity on Time-of-Use prices vs Tiered Prices based on your own electricity usage patterns.
If you do not have access to the Milton Hydro Customer Portal and have access to the internet. We encourage you to register on the Customer Portal so you can receive digital bills and other documents from Milton Hydro, also with access to the Customer Portal , you will be able to automatically switch pricing plans, no need to fill in a manual election form and submit.
If you are unable to register with our Customer Portal at this time, but would like to elect to switch between pricing plans, you can still download the Election Form , complete, and mail or email to Milton Hydro at CustomerChoice@miltonhydro.com.