May 2025 Summer Hours/Threshold Update
April 25, 2025
On May 1st, 2025, the Time-of-Use (TOU) Summer Hours and the Tiered Summer Threshold will take affect The electricity prices for the TOU, Tiered, and Ultra-Low (ULO) plans remain unchanged.
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Milton Hydro Celebrates EDA Award Win for Customer Service Excellence
March 19, 2025
Did you hear? Milton Hydro has been awarded the Electricity Distributors Association (EDA) Customer Service Excellence Award, recognizing their commitment to innovation and outstanding customer service.
Our recent transformation, the 2.0 OMNI Channel Customer Service platform, integrates multiple communication channels, such as voice, email, chat, and text, along with AI-powered virtual assistance and proactive outage notifications. This system provides personalized, quicker responses and enhanced self-service options.
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